Terms of delivery

Person carrying box

The prices of the products displayed in the online store are in euros and the prices include VAT of 24%.

We reserve the right to make changes to product information, prices, selection and delivery terms. If there are obvious errors in the price or product information on the website, we are not obliged to deliver the products according to the incorrect information.

The order contract is created when you pay for the product. An order confirmation will be sent via e-mail to the address provided during the order.



Orders are delivered by post to your home or the nearest post office in Finland. We send the paid products within a week (normally within 2 days) of the order date. All products displayed in our online store can be found in our warehouse. The normal delivery fee is €4.90. If you choose home delivery for your package, the price is €12.90. Orders over €50 are delivered free of charge, so the customer does not pay postage for his order when the products are delivered as a postal package. When you choose the home delivery, postage is added to the price.

Return policy

All products have a 14-day exchange or return right. Product returns are made at the customer’s own expense, for example using Posti’s services.

The returned product, accessories and product packaging must be in a condition similar to the original, otherwise, we will have to deduct at least 25% from the price of the returned product as compensation.

We do not redeem products returned by cash on delivery. For resending a package that was not picked up, we charge the delivery costs of the package 9.80 (+ fee according to weight).

Read more about safe online shopping from this page.

Payments with Visa, Visa Electron or MasterCard cards

Paytrail Oyj (2122839-7) operates as the payment intermediary service provider and in cooperation with Finnish banks and credit institutions. For the payments made with Visa, Visa Electron or MasterCard cards, Paytrail Oyj appears as the payee on the card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license..

  • Paytrail Oyj, Finnish business ID: 2122839-7
  • Address: Innova 2, Lutakonaukio 7, 40100 Jyväskylä, Finland
  • Phone: +358 (0) 207 181830

Online banks

The payment brokerage service related to online bank payments is implemented by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. From the user’s point of view, the service works just like traditional online payment.

Read more about payment methods